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Store Policies
Product Return and Refund Policy
Product Guarantee:We guarantee the viability, quality and packaged quantity of our products. It is highly probable that superior responses in plant growth, vitality, vigor and yield will occur from their use. Due to the variability of soils and conditions found in various locations and their affects on plant and soil responsiveness to our products, we cannot guarantee all these benefits will occur in all locations and situations. BioVam's viability is guaranteed for one year from date of shipping from the manufacture, Brock. Probiotics.
BioVam carries a thirty day money back guarantee on unopened, unused product only to original purchaser for retail price only with original proof of purchase. (Applies to products purchased by end user directly from T & J Enterprises only, does not apply to products purchased from or through authorized retail outlets, (does not apply to wholesalers, retailers, re distributors or distribution centers or independent applicators, see that policy below). Facsimiles are not accepted. Customer pays return postage and full value insurance. Original and return postage, handling, tax and insurance are non-refundable. A 20% restocking fee applies to all accepted returns. (Please see how to return below).
Note: After 30 days, all sales are final, no refunds after 30 days.
How to return:
1) For products purchased by end customers from T & J Enterprises only (see retailers, re sellers and applicators policy below):
For unopened unused product in original packaging to original purchaser only for retail price only within 30 days only: All returned products must be insured for full value. Customer pays return postage and insurance. Original proof of purchase must be supplied. Facsimiles are not accepted. Original and return postage, handling, tax and insurance are non-refundable. Please call:
509-370-4737 for a (RA) Return Authorization Number before returning any product. Once you receive your RA number, mail to: T&J Enterprises, 2328 West Providence, Spokane, Washington 99205 USA. Write your (RA) number on the outside of your return box. T & J Enterprises is not and will not be held responsible or liabel for lost or stolen goods through the mails to either the customer or Affiliates. T&J Enterprises is not responsible for delivery delays of shipments caused by shippers.
2) For products purchased through any of our authorized retailers:
Please contact the retailer you made your purchase from about their returns and refund policies.
3) Spider Elimination Kits:
Please read the MFG's FAQ for details.
4)For all products purchased wholesale by retailers, re sellers, re distribution by distribution centers or any independent applicators:
On signed receipt of 'received goods or products' this type customer assumes total ownership and responsibility unless otherwise stated or arranged in writing. T & J Enterprises does not buy back 'received goods or products'. No other policies, guarantees, warrantees or arrangements are expressed or implied.
These terms may change without notice. Failure to follow our return policy "exactly" will void any refund request.
5) Out of country orders are final and non-refundable. No exceptions.
Security
This site has security measures in place to protect from the loss, misuse and alteration of sensitive customer information under our control. We use 128 bit encrypted SSL secure server connections for all ordering and inputting of credit card numbers and associated information. Credit card numbers are not stored in any of our data files. Our customers can rest assured that their sensitive information is protected and secure.Privacy
T & J Enterprises has created this privacy statement in order to document our commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: http://www.tandjenterprises.com
These policies are subject to change without notice. Changed polices supersede and invalidate all other policies regardless of date of purchase and policy in effect at the time of purchase.
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